Shipping Policy
At Gexwfe.com, we are committed to providing a seamless and reliable shipping experience. Please review our shipping policy below to understand our processes, delivery timeframes, and other essential details.
Shipping Coverage & Cost
We currently offer shipping exclusively within the United States, including all 50 states and U.S. territories.
- Free Standard Shipping: We offer 100% free shipping on all orders—no minimum purchase required.
- At this time, we do not ship internationally or to APO/FPO addresses.
Order Processing & Handling Times
We aim to process and ship your order as quickly as possible.
- Order Processing Time: Orders are typically processed within 1-2 business days from the time they are placed.
- During peak seasons (holidays, promotions, or high-order volumes), processing times may extend slightly.
- If an unexpected delay occurs, we will notify you via email with an update.
Shipping & Estimated Delivery Time
- All orders are shipped via USPS First Class Mail to ensure timely and secure delivery.
- Standard shipping typically takes 3-5 business days, depending on the destination.
- Remote or rural locations may experience slightly longer delivery times.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| USPS First Class | 3-5 Business Days | FREE |
- Delivery times may vary due to factors such as weather conditions, carrier delays, or high shipping demand.
Order Cut-off Time
To ensure efficient order processing, we adhere to the following cut-off times:
- Orders placed by 5:00 PM Eastern Time (Monday–Friday) will be processed the same day.
- Orders placed after 5:00 PM ET, on weekends, or on public holidays will be processed on the next business day.
Tracking & Notifications
Once your order has been shipped, you will receive an email confirmation with:
A tracking number
A link to track your package in real time
Estimated delivery updates
Please note that tracking updates may take up to 24 hours to appear in the USPS system.
Missed, Lost, or Damaged Packages
At Gexwfe.com, we strive for a hassle-free shopping experience. However, we understand that shipping issues may arise.
- If your package is marked as delivered but you haven't received it, please check with neighbors, your mailbox, or your local post office.
- If your package is lost in transit, contact us within 7 business days, and we will work with USPS to locate or replace it.
- If your package arrives damaged, please provide us with clear photos of the item and packaging, and we will assist with a replacement or refund.
Additional Shipping Information
- We do not offer expedited shipping at this time.
- Shipping times may be extended due to severe weather conditions, natural disasters, or other carrier-related delays.
- If an incorrect shipping address is provided, we are not responsible for lost or undelivered packages. Please double-check your shipping details before placing your order.
Customer Support
Your satisfaction is our priority! If you have any questions about your order, shipping, or delivery, please reach out to our customer service team:
Phone : +1 (920) 977-5059
Email: service@gexwfe.com
Address: 2418 MAPLE GROVE DR, NEENAH WI 54956 US
Thank you for shopping with Gexwfe.com! We appreciate your trust in us for your water filtration needs.