Refund Policy
At Gexwfe, we are committed to providing high-quality refrigerator water filters and water filter pitchers. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your shopping experience remains smooth and satisfactory.
30-Day Return Policy
We offer customers a straight forward 30-day return policy. You may return items within 30 days from the date you received your order for a refund or exchange.
Eligibility for Returns
To qualify for a return, items must meet the following conditions:
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Unused and Unworn: The item must be in its original condition and must not have been used or installed.
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Original Packaging: The product must be returned in its original packaging with all accessories, manuals, and tags intact.
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Proof of Purchase: A valid order number or proof of purchase must be provided.
Note: Items that are damaged due to misuse, improper installation, or negligence are not eligible for returns.
How to Initiate a Return
To begin the return process, please follow these steps:
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Contact Us: Email our customer support team at service@gexwfe.com with your order number and reason for return.
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Receive Return Authorization: Our team will review your request and provide you with return instructions, including a return authorization number (if applicable).
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Ship the Item: Pack the item securely and send it to the following return address:
Return Address: SONICTRADE VENTURES LLC, 2418 MAPLE GROVE DR, NEENAH, WI 54956, US
Return Shipping Policy
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Defective or Incorrect Items: If you received a defective or incorrect product, we will provide you with a prepaid return shipping label at no additional cost.
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Customer Remorse or Personal Preference: If you are returning an item due to personal preference or a change of mind, you will be responsible for covering the return shipping costs.
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No Restocking Fees: We do not charge any restocking fees on returns.
Exchanges
We currently do not offer direct exchanges. Instead, we process a refund for the returned item and ask that customers place a new order for the desired replacement.
Refund Processing
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Once we receive and inspect your returned item, we will process your refund within 7 business days.
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Refunds will be issued to the original payment method used at checkout.
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If 10 business days have passed since your return was approved and you have not received your refund, please contact us at service@gexwfe.com.
Order Cancellations
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If an order is canceled due to inventory issues or unforeseen circumstances, a full refund will be issued to the original payment method.
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If you wish to cancel your order before it has shipped, please contact us as soon as possible at service@gexwfe.com.
Contact Information
For any questions, assistance, or additional support, feel free to reach out to us:
Company: SONICTRADE VENTURES LLC
Phone: +1 (920) 977-5059
Email: service@gexwfe.com
Return Address: 2418 MAPLE GROVE DR, NEENAH, WI 54956, US
Working Hours: Monday – Sunday, 10 AM – 5 PM (EST)